The dotcom world has brought with it, immense convenience. My generation, the generation of millennials, has seen a lot of changes in our country. From the days when the only times we used to travel were either for weddings, family occasions, religious trips or the occasional vacations, to today, which is now all about indulgence and newer experiences. The generation of today does not wait for occasions to travel, but create their own reasons (and sometimes we don’t even need a reason ;))
As a travel blogger myself, I have explored numerous cities and places in India and overseas. Where travel in India was a harrowing task once upon a time given the lack of transport options, evolution of technology has led to the emergence of new businesses like Ola, Uber, etc., that have made travel for the common man much more fun and more importantly, convenient. The way these businesses have come up with innovations and digitally transformed the public transport space to make travel more comfortable is commendable. Whether it is inter-city travel or cab and hotel bookings, I no longer have to worry as long as I have a smart phone and the relevant apps in it.
It is good to be in a phase where everyone – the government and the corporates – are thinking about the consumers and taking the necessary steps to bring us the conveniences which are easily available in the Westernized world. However, that also brings equal responsibility and accountability on the consumers and corporates alike, to work in alliance with the government.
The recent reporting on Uber not following laws, however, is an anti-thesis to this. Where these companies should focus on making the industry a better place and further facilitating convenience for their users, they have taken a tangential route and made nationalism the focus of their argument. How is it wrong if the government is trying to regulate the business and industry to avoid exploitation of the consumers by these businesses? It is the government’s duty to work in the interests of its citizens and not let corporate rule the market at their own whims. Parallelly, it is also every corporate’s moral duty and social responsibility to abide by the laws of the land, and be mindful of the impact of its businesses on its consumers. They should respect the interests of their consumers and work towards creating value for themselves, for the land and for the customers.
As a user of these services, I want convenience and ease, but when I see a larg[bctt tweet=”Breaking laws, Uber style? Read my blog to know more.. ” username=”rutaagayire”]e and established player like Uber flouting the rules of this space, it makes me wonder if one of these two things are true – do such companies think that they can take our laws for granted or if India is just another tick box for them and are willing to face the long term consequences of violation. They can’t just break the law and disturb the ecosystem like they are doing globally. Meru has listed so many offences of Uber in its blog and if media stories were to be believed, the latter is clearly towing the line.